SHOCKING service

Over two weeks ago I called the DSTV contact centre in Durban to report that i was having issues accessing my box office and catch up. the customer service assistant advised that i reset my decoder and wait five hours and it should be working fine. A week later - still no access. on Wednesday 16th I called back to try and rectify the problem and was eventually told that the team would have to resent my decoder to factory settings, afterwhich the decoder jammed to installation wizzard. no amount of removing and replacing cords and decoder resting will move it off the installation wizzard. The call was then escalated to a team lead to deal with who tried unsuccessfully to solve the problem but promised that he would get someone else (one of their technical experts) to call me back within an hour. It is almost a week later and i still have had NO call back and NO access to any of my DSTV functions and they refuse to suspend an account I am receiving zero service for untill i can get to a multichoice shop to try and solve the problem.