Shocking service

A few weeks ago, there was a problem with the login details that a friend had given me to use his DSTV. He spoke with the call centre, and they had to do a reset of his account in order to clear all the users that weren't supposed to be there. After having done that, he suddenly realized that he now had very limited channels to watch. DSTV then sorted this out for them. He informed me to sign out of my account on the DSTV app on my smart tv, and then start the process all over again of logging in. This I did. When I reloaded the app on my smart tv, it still showed all the people that werent supposed to be there any more. If I looked on the DSTV app on my phone, it showed only the people that were supposed to be there. When I got in contact with DSTV about this issue, spoke with them, sent them screen shots etc, I got told that the issue would need to be escalated and this would take 24-48 hrs to rectify. A week later, I got in contact with DSTV again about the issue as I had heard nothing back from anyone, to be told to do the same things I ad done already to sort out the problem, with no success. Again I got told that the problem would need to be escalated, and that again, it would take 24-48 hrs to sort out the problem. Tomorrow marks 2 weeks since I first contacted DSTV, and still no answers from anyone, or a solution to the problem. Guess DSTV prefers to play ostrich and just hide their heads in the sand and hope the problem goes away rather than address it and provide the service that this country USED to be able to brag about that was so good. Then again, how can one complain about bad service, when there just no service to begin with!!