LH
Lynne H
1 reviews | Active since Jul 2011
20 Oct 2015, 15:23
Shocking service
I have had an account on DEBIT ORDER with Multichoice for years. From August 2015, I have had to regularly phone to ask why my one single decoder is always being turned off. When I phone, I am told various different stories and it is then re-connected for a short period again - my query \escalated to accounts"? Two weeks ago I phoned to activate my holiday home dstv (which is always a nightmare as well)"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
26 Oct 2015, 11:24Hello fit123,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We confirm that you have been assisted by one of our consultant and that we have adjusted your billing and that your service is active on the DStv Premium Package with extra view as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We confirm that you have been assisted by one of our consultant and that we have adjusted your billing and that your service is active on the DStv Premium Package with extra view as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply26 Oct 2015, 11:24
Official
Hello fit123,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We confirm that you have been assisted by one of our consultant and that we have adjusted your billing and that your service is active on the DStv Premium Package with extra view as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We confirm that you have been assisted by one of our consultant and that we have adjusted your billing and that your service is active on the DStv Premium Package with extra view as requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,