Shocking service

I phoned DSTV Multichoice regarding the increase in my monthly subscription. From R899 to R1013. Spoke to a consultant Sathikazi who promised to send me an e-mail regarding fixing up my account. Two weeks into the problem and still no response. I have a fixed contract for R899 for 2 years from March 2019 but yes Multichoice does what it likes and feels nothing for their clients. I am very unhappy but will Multichoice come back to me I doubt it. I also asked for my two decoder numbers to load / fix my profile and yes the numbers won't accept on the website. Yippee Multichoice. ***/ ***