SHOCKING SERVICE

I was enquiring about a smartcard that was not active but the fee for the premium package was being added onto the monthly debit order. I spoke to Tsholohelo and asked if I could speak to her supervisor on the 3rd August 2015. When I spoke to the supervisor, I was told to send through the invoice and the bank statement showing all the payments made to Multichoice. I sent them all that information on the 4th August and I did not receive any acknowledgement of the email being received. When I sent a follow up email on the 5th, the response was \ I forwarded the email to the supervisor you spoke to"that was the last response I ever received from Multichoice. I am sad to say that the standard of service levels for Multichoice have drastically dropped"