cI
clinton I
1 reviews | Active since Oct 2013
06 Aug 2015, 16:39
Shocking service !!!
Pathetic Multichoice !!!<br> <br> Tried to upgrade my service package \give you more money"and could not get hold of a \""human\"" to interact with"
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Replies (1)
DStv (MultiChoice)'s replyOfficial
11 Aug 2015, 15:33Hello clinton_ivins,
It is with regret that we learn of the frustration and inconvenience you have experienced with upgrading your services. Please accept our sincere apologies in this regard.
As per our telephonic conversation, we have checked with our service department and got confirmation that we had a problem on the 8th August 2015 and also had an influx of calls.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Below are our other touch points that you can use in future for urgent assistance.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with upgrading your services. Please accept our sincere apologies in this regard.
As per our telephonic conversation, we have checked with our service department and got confirmation that we had a problem on the 8th August 2015 and also had an influx of calls.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Below are our other touch points that you can use in future for urgent assistance.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply11 Aug 2015, 15:33
Official
Hello clinton_ivins,
It is with regret that we learn of the frustration and inconvenience you have experienced with upgrading your services. Please accept our sincere apologies in this regard.
As per our telephonic conversation, we have checked with our service department and got confirmation that we had a problem on the 8th August 2015 and also had an influx of calls.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Below are our other touch points that you can use in future for urgent assistance.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with upgrading your services. Please accept our sincere apologies in this regard.
As per our telephonic conversation, we have checked with our service department and got confirmation that we had a problem on the 8th August 2015 and also had an influx of calls.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Below are our other touch points that you can use in future for urgent assistance.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,