Shocking Service

Multichoice is charging full monthly subscription fee even if you only activate the holiday viewing for a specific period of time ie. In this case it was for only 3 days and we were charged for a whole month. This is the third time this has happened of which I am aware of. I normally go to the George branch and they were always prepared to help me to get this resolved. However, with my last visit to them, I was told that their system access has been taken away and that they could only send an email to try and resolve the problem. I then logged a complaint on their website and i received a reference number and an undertaking that they would contact in within 24 hours. Needless to say, I am still waiting for them to contact me. My account gets paid by debit order, so they have Carte Blanche to deduct whatever amount that they see fit.