Shocking Service

The customer service, level of attention and knowledge of the products by DSTV agents are shocking. I've visited the agent in the Waterkloof Glen Centre in Pretoria enquiring about a DSTV package for a holiday home. I specifically mentioned that I do not have a DSTV subscription. I was informed that I should just call DSTV and they can activate it.

After spending more than an hour with Sandile Zondo on the live chat function on the DSTV website today I was informed that it is not possible when I do not have a residential account.

What bothers me is that the agent on chat was simply not customer focused and was seemingly only trying to close the issue. His level to detail and professionalism when talking to me was shocking