Shocking service!!!

I have a full DSTV subscription with pvr function etc. The first time I wanted to watch the tour de france through the mobile app I was unable to do so. it said that I needed a full subscription which I have. I then made the mistake to phone the call centre, after about 45 min on the phone I was told by the agent that he was unable to get it working. He said I should go onto the website and do a live chat. I have tried it and spoke to Ayanda who kept on giving my these copy paste responses, no use what so ever!!! I feel so let down by the service for which I pay A LOT OF MONEY for. Is this not the reason so many people are moving over to internet platforms for streaming? I there anyone who can help me????