shocking service..............................

I upgraded my service on 24th February and paid in an additional R42.00 on the same date. I also scheduled a downgrade on my billing date back to the access option for the 2nd March, to date the downgrade did not take place as I done this on the website. I paid my normal subscription of R100.00 on the Access option. I received an SMS to state that I short paid by R188. I DID NOT SHORT PAY. I called Multichoice this morning and the consultant mentioned that there might have been a MACHANICAL problem instead of a Technical problem. He checked with a stand in team leader (Nompumeleo) as non was available who confirmed that there is no record of a downgrade. I tried logging onto the DSTV website the entire weekend which I could not access t9o check why I was not downgraded

Is this is one of the ways Multichoice is trying to keep me on a higher option. Is this the way you treat your customers then it’s time to say goodbye. My colleague experienced exactly the same problem.

Please downgrade my services immediately.