LM
Leoni M
1 reviews | Active since Jun 2018
01 Oct 2024, 08:44
SHOCKING SERVICE
If I could rate lower, I would but that is not possible. a person pays a fortune for DSTv but when you need help you GET ZERO SATISFACTION.
In August I received an e-mail telling me that my price lock contract is coming to an end and these are the offers available to me. Well I cannot access them.
The contract came to an end end of September but the premium was increased from R917 to 1227. I have spoken to the call centre 3 times now and not joy. I spoke to someone, who said they escalated it but it came down by R100. Really...now R1127...still ridiculous.
I would like to price lock of R899 as per the offer in the mail. Also, the extra that I have now paid, even though it was not due yet refunded.
Your service is shocking...quite happy to take subscribers but useless service.
I have been a premium subscribers for about 25 years, surely loyalty should come into play somewhere and better deals offers.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
01 Oct 2024, 10:24Hi Leoni Malan,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply01 Oct 2024, 10:24
Official
Hi Leoni Malan,
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible.
Kind regards,
DStv: Hello Peter Team
LM
Leoni M's updateReviewer Update
02 Oct 2024, 18:58Thank you so much for your response. I really appreciate the assistance in this matter.
LM
Leoni M's update02 Oct 2024, 18:58
Reviewer Update
Thank you so much for your response. I really appreciate the assistance in this matter.
LM
Leoni M's updateReviewer Update
01 Dec 2024, 06:45So my saga vir Dstv continues. I go in to pay my account and it has been paid...by who I do not know. My payment is supposed to be R977 but not because the payment (that I did not make) has been reversed is R1105 - what the hell? Now I see this morning there was no payment made - who is *****ing around on my account. Can this be sorted out immediately!
You guys keep making changes to the app, why can't you just focus on keep customers happy.
image.png 27.17 KB
image.png 99.73 KB
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You guys keep making changes to the app, why can't you just focus on keep customers happy.
image.png 27.17 KB
image.png 99.73 KB
image.png 31.78 KB
LM
Leoni M's update01 Dec 2024, 06:45
Reviewer Update
So my saga vir Dstv continues. I go in to pay my account and it has been paid...by who I do not know. My payment is supposed to be R977 but not because the payment (that I did not make) has been reversed is R1105 - what the hell? Now I see this morning there was no payment made - who is *****ing around on my account. Can this be sorted out immediately!
You guys keep making changes to the app, why can't you just focus on keep customers happy.
image.png 27.17 KB
image.png 99.73 KB
image.png 31.78 KB
You guys keep making changes to the app, why can't you just focus on keep customers happy.
image.png 27.17 KB
image.png 99.73 KB
image.png 31.78 KB
LM
Leoni M's updateReviewer Update
09 Dec 2024, 13:24I see I am not only perosn complaining about incorrect billing. Please get it right.
LM
Leoni M's update09 Dec 2024, 13:24
Reviewer Update
I see I am not only perosn complaining about incorrect billing. Please get it right.
LM
Leoni M's updateReviewer Update
21 Feb 2025, 08:14To add insult to injury with Dstv not getting my account right, I read this on your website this morning -
There’s more reason to stay connected, reconnect and sign up to DStv this February. In a world where R100 doesn’t go far, we’re making it work for you.
For our Compact customers, simply add R100 to your decoder subscription and you’ll get an upgrade to Premium, while Access customers will be boosted to Compact.
I pay almost a R100 a month and now compact users, can for R100, which means paying less than R600 get premium viewing. When will the Premium subscribers get any benefits. No we have pay extra for more streaming (I want my streaming to 4 devices, since I think I pay for the privilege - it is my account, my passwords and I will share with whom I want to), and my account is different every month. I pay almost R1000 a month and they get this benefit. What nonsense.
My subscription is 977 but this month again...981. I do not care if it is R4. It is wrong.
There’s more reason to stay connected, reconnect and sign up to DStv this February. In a world where R100 doesn’t go far, we’re making it work for you.
For our Compact customers, simply add R100 to your decoder subscription and you’ll get an upgrade to Premium, while Access customers will be boosted to Compact.
I pay almost a R100 a month and now compact users, can for R100, which means paying less than R600 get premium viewing. When will the Premium subscribers get any benefits. No we have pay extra for more streaming (I want my streaming to 4 devices, since I think I pay for the privilege - it is my account, my passwords and I will share with whom I want to), and my account is different every month. I pay almost R1000 a month and they get this benefit. What nonsense.
My subscription is 977 but this month again...981. I do not care if it is R4. It is wrong.
LM
Leoni M's update21 Feb 2025, 08:14
Reviewer Update
To add insult to injury with Dstv not getting my account right, I read this on your website this morning -
There’s more reason to stay connected, reconnect and sign up to DStv this February. In a world where R100 doesn’t go far, we’re making it work for you.
For our Compact customers, simply add R100 to your decoder subscription and you’ll get an upgrade to Premium, while Access customers will be boosted to Compact.
I pay almost a R100 a month and now compact users, can for R100, which means paying less than R600 get premium viewing. When will the Premium subscribers get any benefits. No we have pay extra for more streaming (I want my streaming to 4 devices, since I think I pay for the privilege - it is my account, my passwords and I will share with whom I want to), and my account is different every month. I pay almost R1000 a month and they get this benefit. What nonsense.
My subscription is 977 but this month again...981. I do not care if it is R4. It is wrong.
There’s more reason to stay connected, reconnect and sign up to DStv this February. In a world where R100 doesn’t go far, we’re making it work for you.
For our Compact customers, simply add R100 to your decoder subscription and you’ll get an upgrade to Premium, while Access customers will be boosted to Compact.
I pay almost a R100 a month and now compact users, can for R100, which means paying less than R600 get premium viewing. When will the Premium subscribers get any benefits. No we have pay extra for more streaming (I want my streaming to 4 devices, since I think I pay for the privilege - it is my account, my passwords and I will share with whom I want to), and my account is different every month. I pay almost R1000 a month and they get this benefit. What nonsense.
My subscription is 977 but this month again...981. I do not care if it is R4. It is wrong.