Shocking service

The service at the Dstv Call Centre is shocking, every month I have to call in regarding our account and the contact centre people will give different information. I have to call in about three times in order to get assistance. I was on easy view package and tried upgrading through self service to compact, The website then stated I had to pay R827 and the compact amount is R350, I called in to the contact centre this morning around 09h00 and was told it was an error which the consultant apparently cleared on his side,the package was upgraded and that I need to pay in an amount of R452 which I did immediately after the call. When I got home around 5 my service was disconnected and when I called in I was advised to submit proof of payment and call again. I did send the proof and called again only to be told that the system says this account should not be reconnected and the lady said he doesn’t understand why I was told to pay an amount when the system states that I should not be reconnected. And when I asked for reasons none could be provided. When I asked this to be escalated I was put on hold and then told “oh never mind that once you have send the proof of payment it will take 24 hours to reconnect. I regret upgrading and should have stuck with the R29 package because that’s what the Dstv service is worth really.