Shocking Service

On Saturday the 10th of March 2018 my mom and dad went to the DSTV branch on 214 Swartlaan Avenue on Ontdekkers to arrange a debit order as they order the new price lock special for the new DStv Explora from head office. The advised my mom and dad they are offline but will send it through on Monday morning which will be on the 12th of March 2018. After numerous calls between my mom and a lady from DSTV head office last week selling the special to my mom, still can’t process the application as the debit order wasn’t done as yet.

Today the 20th of March 2018 I phone the DSTV branch on Ontdekkers where my dad signed the letter, only to get told that they are still offline (please note after two weeks they are still offline). I spoke to the manager Jane to ask if we can’t email the form through to head office, she advised NO. She then transferred my call to Pauline to see if she will be able to assist, Pauline also told me no, my parents need to redo the paperwork in Randburg. Surely if you experience internal issues with your system it needs to be sorted out internally and not be expected from your clients, we are living in Krugersdorp, how should my parents get to Randburg. WE ARE SHOCKED WITH THE BAD SERVICE WE RECEIVED SO FAR ONLY TO GET A NEW EXPLORA! We are thinking of canceling the whole DSTV package.