GS
Gloria S
1 reviews | Active since Jul 2012
15 Mar 2018, 08:40
Shocking Service
Appalling service, a Tebogo Legodi from the call centre has just put me on hold for more than 10 minutes after I've asked to speak to his team leader as he wasn't keen to assist me get an insurance on my decoder.
This is unacceptable so early in the morning and the team leader Zandile Ntshangase comes through without even apologising for my holding so long or the inconvenience from her team member.....
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
15 Mar 2018, 09:18Dear Gloria
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Mar 2018, 09:18
Official
Dear Gloria
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Mar 2018, 16:23Dear Gloria.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We did try and contact you again to no avail. Your can provide us with your customer number to enable us to access the account. This will ensure we are able to retrieve and listen to the call made to provide further feedback and escalate accordingly.
For further assistance regarding decoder insurance, You can also contact our insurance department using the following details:
Decoder Care Centre on *** or you can forward your query to *** for further assistance.
Please be assured of our best service and intentions at all times.
Kind regards
Edward
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply15 Mar 2018, 16:23
Official
Dear Gloria.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We did try and contact you again to no avail. Your can provide us with your customer number to enable us to access the account. This will ensure we are able to retrieve and listen to the call made to provide further feedback and escalate accordingly.
For further assistance regarding decoder insurance, You can also contact our insurance department using the following details:
Decoder Care Centre on *** or you can forward your query to *** for further assistance.
Please be assured of our best service and intentions at all times.
Kind regards
Edward
DStv Hello Peter Team.
Best regards,