Shocking Service
<p>My DSTV was working perfectly and then it stopped working as it has been of late. Tried to get hold of their call center, 1hour and 40 mins later still no luck to get it working. After speaking to numerous call center agents, the problem was diagnosed to a number of different faults namely cable falling out to it will come right on its own, and wait another 48 hours before it will work. It still did not sort the problem out. After R700.00 worth of airtime and phone calls, and 3 days without the service, I took the decorders to multichoice and purchased 2 new ones, which sorted the problem out. however the software and the cables were in and everything was 100% installed. I would not recommend calling the call centre as they are incomptent and have no idea how to rectify a problem. </p>
Dear Dawn Pistorius
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
Dear Dawn Pistorius
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
Good day Dawn Pistorius
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you have received in this regard.
Your concerns will be escalated to the relevant department for urgent investigation
You may also request assistance by using the following touchpoints.
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again, please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any further assistance please do not hesitate to contact us .
Kind regards
Rupert
Best regards,
Good day Dawn Pistorius
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you have received in this regard.
Your concerns will be escalated to the relevant department for urgent investigation
You may also request assistance by using the following touchpoints.
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again, please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Should you require any further assistance please do not hesitate to contact us .
Kind regards
Rupert
Best regards,
Dear Rupert, These are idle words you have just expressed personally I quite frankly dont believe anything will be done and I am seriously thinking of terminating my association with you. The fact of the matter is I am out of pocket of plus minus R700 due to your rude and incompetant staff. In my view it seems like these people undergo crash course in electronics for about 2 hours and are let loose on the innocent paying public to be humilated and frustrated by their actions. However have a nice day.
Dennis Pistorius
Dear Rupert, These are idle words you have just expressed personally I quite frankly dont believe anything will be done and I am seriously thinking of terminating my association with you. The fact of the matter is I am out of pocket of plus minus R700 due to your rude and incompetant staff. In my view it seems like these people undergo crash course in electronics for about 2 hours and are let loose on the innocent paying public to be humilated and frustrated by their actions. However have a nice day.
Dennis Pistorius