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1 reviews | Active since May 2016

21 Jan 2017, 07:01

SHOCKING SERVICE

<p>Following on from my report on the 10th January 2017 I have to report that it is 21st January and I am getting nowhere. Waheed Khan has reported that Multichoice have received numeerous complaints regarding this person and his company but still have done nothing to resolve this besides advising me that he is "BEING VERY DEFENSIVE ON THIS QUERY" Considering the fact that they have recieved numeerous complaints about him and his firm I herewith am looking to Multichoice for my refund in light of the fact that I was FORCED to use this firm, no alternative was given, Furthermore when I requested the contact details, namely cell and email address for Thami who is the KZN manager, I was not given them Waheed said he needed to ask if I could be given them!!! One wonders why!!!</p>

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Jan 2017, 08:12
Official

Good day Celia Ribeiro Dobes

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Jan 2017, 12:57
Official

Good day Celia Ribeiro Dobes

Thank you for taking our call. We sincerely apologise for the frustration and inconvenience you have experienced with our service.

We have forwarded your complaint to the relevant department for further investigation and assistance, as soon as we have feedback, we will be in touch.

Regards

Elna

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Jan 2017, 17:57
Official

Dear Celia Ribeiro Dobes

Thank you for taking our call.

We will follow up with the department, as soon as we have feedback, we will be in touch.

Regards

Elna

Best regards,

's update02 Feb 2017, 18:47
Reviewer Update

I spoke to the Durban Manager and still have had no satisfaction. They are passing the buck whereas it was Multichoice that insisted I use that installer.