Shocking Service

<p>The services I received from Multichoice has been shocking to say the least.</p> <p> </p> <p>Firstly, Multichoice debited my account incorrectly with twice my monthly instalment after I was requested by you`ll to pay the outstanding amount into your account. On the 29/12/2016 I called your contact centre and spoke to Innocent Mntambo, who requested my proof of payment (for the third time), and after some after being for about an hour on the phone with him he assured me that my refund will be processed and 5 days.</p> <p> </p> <p>I have supp**** him with all the information and banking details that the refund must be processed but yet again, the customer service is none existing. I called in again today (09/01/2017) to find out when the refund will be processed only to be told that nothing has been done “on their side”. F@c**** What the f@ck is going on at Multichoice!!!! Consultants are *********** and have no way of communicating to us paying customer who are being ****** by being over debited.</p> <p> </p> <p>I expect a resolution ASAP!!! To my query or I’m taking civil action against you`ll!!! I have done what was requested of me from you`ll f@cking do what you have promised!!!!!</p> <p> </p> <p>I have now sent 2 emails sine the 09/01/2017 ********** ********** which both have read but no response. Shocking!!!</p>