SHOCKING, RUDE, DISRSEPCTFUL MULTICHOICE SERVICE- BAD!!!!!

This is the worst service provider EVER! I called on Thursday, 24 November as 12pm and spoke to Sinosipho. Requesting to add 1 2nd decoder. she have three numbers for an accredited installer and reference number.We spent 40 minutes on the phone. I sent all required document, she confirmed receipt. said they cant adjust debit order - system problems. she will call bk between 2:30-3pm. At 3:17 - no call I called . spoke to Karen Pabavattan who said Sinosipho DID NOTHING.Nothing was loaded all the informatio she gave me was false. they cant load the documents for the debit order because its after 3pm. Another 40 minutes . she said Nikita Chetty will call. NO CALL FROM NIKITA CHETTY. Karen gave name of Installer who arrived with nothing when I told them it's decoder with installation, the left and said they are busy I must find someone else... DARN RUDE!!!! Today, 25 Nov 2022, I called for the 3rd time spoke to Dolly who tried to help but does not listen to the customer. I am sitting with a decoder Ultra AND noone in MultiChoice can help...USELESS TO BOOT. There numbers on the website does not answer and they refer you back to the website or email address... SHOCKING SHOCKING SHOCKING!! Lies, false information, pretend to assist but do nothing. THE WORST SERVICE IN MY ENTIRE LIFE.! I will get better service from the guy in the street!!!!