Shocking rip-off by DSTV

I feel ill with COVID19 and having been self-employed and out of work for several months, needed to terminate my DSTV (expensive) subscription, as I could no longer afford this.

I called 12.1.21 to terminate.

As a background to my complaint I need to report that I have always paid the Bill via my bank account, have a perfect payment record and have always been a responsible user never allowing my account to fall behind.

I called and requested DSTV cancel my subscription and was told I couldn’t cancel till I paid all he arrears.

I co tested this saying I had NEVER been in arrears and at the time of my call was, for the first time 5 days overdue on the NEXT MONTH’S subscription fee, so wanted to pay pro rata for the 7 days, and a movie I had watched whilst sick, but the agent insisted I have to settle an amount of R1039.00 or else she couldn’t cancel my subscription.

I was then cut off and paste the payment, immediately calling back.

The new care agent told me that I wasn’t given the correct advice - that I only needed to pay for the 7 days usage between 5th of January and 12th, and could have cancelled.

Seeing that I now paid for another full month at the highest bouquet category, I was quite upset, but she stated hat since the payment was made nothing more could be done.

I asked why the previous consultant hadn’t just downgraded my account seeing I mentioned I was struggling to meet the high subscription fee.

The latter agent said she didn’t know but would help me downgrade my account. The new fee she said would be under R30.00. She mentioned another R100 for extra view, but I said I didn’t want that added.

This morning Ai received a notice from DSTV indicating that my account was OVERDUE and that I once again owed way over R900!

I called, the care assistant told me NO NOTICE was placed on my account by the previous two agents in January and that I’d have to pay another R960+ and raise a dispute and ask for an enquiry.

I find this ****************!

I do NOT want to subscribe to a dishonest company whose policies rob people blind.

The cancelations officer, a woman called Cleopatra was quite disdainful and spoke down to me, sounded disinterested to handle my complaint and it was only after much insistence that I finally managed to get my account downgraded (still no written confirmation) and the first agent who promised me her “manager would call me back as they couldn’t share headsets due to COVID19” has still not actioned my request to speak to a supervisor so that I could lodge a dispute and upregulate the same.

This is abysmal service for a company that holds viewing monopoly in much of Africa! Shocking!