KW
Krishnie W

1 reviews | Active since Jan 2016

04 Mar 2021, 15:30

SHOCKING POOR SERVICE OVERCHARGE & MISREPRESENTATION

POOR SERVICE OVERCHARGE MISREPRESENTATION

Further to previous calls from Multichoice to CREDIT and CORRECT MY ACCOUNT I am still being charged for a service I did not request.

Despite HELLO PETER call from Multichoice - my account has not been corrected. I am debited with R543.00 ???? this was supposed to be adjusted. I hear today recording I am still being charged the similar amount.

How many calls do we need to make to Multichoice. How many *********** consultants including the consultants that answer Hello Peter does it take to correct 1 account. Todays consultant who was to pass onto a team leader to call me .... has not as yet called.

Poor Service Overcharge and incorrect information from Multichoice consultants.

Krishnie Wilkin ***

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Mar 2021, 16:53
Official
Hi Krishnie, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team