Shocking ongoing bad service from DSTV

For the past month we have had ongoing issues with DSTV & getting nowhere..... buck keeps on being passed at our expense. From early December we have had no DSTV catch up & upon contacting their call centre on many occassions we were always given varying reasons for this happening & once you do this.... all will be resolved within 24 hours.... its now been a month.<br> System has been rebooted, visited the agents 4 times & always given a refurbished Explora decoder & called out technicians to check all is working... DSTV recommended changing the satelitte ... then cabling, then smart card etc etc all at our expense .. now almost R2000. Sunscriptions still being paid & now system freezes or cannot even be viewed & we are left with a black screen.<br> E mails been sent to DSTV & no resolve......this is now beyond a joke.... tonight we cannot even watch normal tv channels.... HELP!!!!!! HELP!!!!!! Are we going to get an apology, a refund & some action ... someone PLEASE GET THIS RESOLVED!!!!!