Shocking Multichoice service

I tried to resolve an error code on my decoder via the App and couldn't. I then tried speaking to a person who advised me to take the decoder to the Multichoice offices. I have now been sitting outside in the heat for a number of hours watching a very slow moving queue. Some people are purely here to get a remote. Surely there's a more efficient way of doing this. This reminds me of a Home Affairs queue. This will be the final nudge for many disgruntled Multichoice customers. Quite shocking for the excessively high subscriptions we pay. Please don't use the cop out of hiding behind Covid-19.