Shocking lack of service

Thoroughly shocked and horrified at the total lack of interest from DSTV consultants and managers. Been trying to sort an error out on my account for 5 weeks now with NO success. From having the phone put down on me too many times to count, to managers not interested enough to even bother to call me back. An account error was made by DSTV after one month of bring a customer and no matter what I try, there is not one person that can assist or rectify this problem.