Shocking *********** Service, Systems and Technical Support
Tried linking a decoder but instead they deactivated the service instead and wasn't able to reactivate it. Every time I call for assistance, they end up escalating the issue. No wonder people are switching to Netflix and other streaming services. I'd rather pay for internet than for a DSTV.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
01 Nov 2020, 12:18Hi Jason,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Nov 2020, 12:18
Official
Hi Jason,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Nov 2020, 15:47Hi Jason,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, please note that the E30 should be cleared in an hours time as we have escalated the matter to the technicians.
Please leave the decoder plugged in on a wall socket for it to receive the signal.
Kind Regards,
Dstv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, please note that the E30 should be cleared in an hours time as we have escalated the matter to the technicians.
Please leave the decoder plugged in on a wall socket for it to receive the signal.
Kind Regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Nov 2020, 15:47
Official
Hi Jason,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, please note that the E30 should be cleared in an hours time as we have escalated the matter to the technicians.
Please leave the decoder plugged in on a wall socket for it to receive the signal.
Kind Regards,
Dstv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, please note that the E30 should be cleared in an hours time as we have escalated the matter to the technicians.
Please leave the decoder plugged in on a wall socket for it to receive the signal.
Kind Regards,
Dstv: Hello Peter Team
Best regards,
's updateReviewer Update
01 Nov 2020, 19:00This is totally unacceptable. I gave you the benefit of the doubt because you contacted and made an effort to resolve the matter. But now, hours after the initial contact and assurance the tech support would clear the error, another agent by the name of Rea just deactivated all the services and now we have no access to anything., This is totally unacceptable and would appreciate it if it is sorted out immediately
's update01 Nov 2020, 19:00
Reviewer Update
This is totally unacceptable. I gave you the benefit of the doubt because you contacted and made an effort to resolve the matter. But now, hours after the initial contact and assurance the tech support would clear the error, another agent by the name of Rea just deactivated all the services and now we have no access to anything., This is totally unacceptable and would appreciate it if it is sorted out immediately