Shocking handling of BOXOFFICE fault by Dstv of a SHAREHOLDER

Item: DStv (MultiChoice)
Rating: 1
Author: Andy M

Paid for a BOXOFFICE movie the other night only to have the movie be completely unwatchable midway through the movie. Tried in vain for 1 hour and 50mins to get it sorted by the DSTV call centre who were to a man utterly clueless and spend most of the time trying to lecture me on process and the law! As a highly qualified businessman and SHAREHOLDER in Multichoice, Naspers and Prosus I found the attempts to transfer the problem by some wet behind the ears youngsters extremely offensive! To be completely fair a did get irate, shout at times and question these youngsters abilities to do their jobs! A total waste of time, was unable to watch the movies and haven't even had the courtesy of a reply to my sms feedback on the issue!

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

09 Jan 2023, 10:11

Hi Andy ,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

DStv (MultiChoice)'s reply09 Jan 2023, 10:11

Official

Hi Andy ,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Andy M's updateReviewer Update

12 Jan 2023, 09:59

So I had a follow up call from Andile with all the usual promises! I was told he would investigate the matter and then get back to me by close of business yesterday. Still waiting. He refused to give me a direct contact number and I then told him to stop wasting my time and put the phone down. I s want the matter dealt with by the office of the CEO or shareholder services now. It is a total waste of time dealing with the usual DSTV guys most of which are wholly *********** for the jobs they do and definately not interested in solving the problems just making excuses!

Andy M's update12 Jan 2023, 09:59

Reviewer Update