Shocking Experience with DSTV. Cutting my services twice in one month despite making payments

Shocking experience with the DSTV Service. They suspended my account twice in one month because they did not allocate the payments I have made.

1st suspension on 6 March 2021. I contacted them via their chatbox and chatted with their agent Tumelo who advised me to send through proof of payment and pay the difference which I did. 2nd suspension on 10 March 2021 because they did not allocate the payment. This time Lebogang was the agent on the other side. Lebogang requested I send proof of payment again. What kind of service is this?

DSTV must start getting their house in order. This is the last time I am dealing with their incompetence. One more ******* I will remove the dish