SHOCKING Experience

Shocking Experience from Dstv contact centre. I contacted Dstv to query a debit that was instituted on my account without my authorization. The consultant insisted that I am the one who phoned in to change the payment plan. I tried to explain to her that I was thinking the one who was contacted by Dstv and offered a price lock option which was never finalized as they never came back to me. To my surprise the debit order was activated and was unpaid on my account. The consultant at Multichoice said to me my debit order was unpaid because I WAS BROKE, how shocking is that especially from a so called Customer Service Agent.

All I wanted was to query the debit order and Price Lock I was Offered and ended up being called BROKE. Unacceptable Service.......... Shocking Actually.