shocking dstv service multichoice

Good Day<br> <br> I am very very upset with the service i have received, as a new client i have been switched off numerous occasions having me to phone it its cost me over R300 in airtime from my cell and the inconvenience of getting reconnected, this due to your accounts payment department not doing their job as i pay my dstv in advance and this is the service i get, i want to be compensated in some way because this is ridiculous, if this is how new customers get treated then i really don't believe in your service maybe you don't worry about a single customer like myself but its shocking, even your call center agents don't know how to solve it e16-4 shawn