Shocking DSTV pricelock

We paid our usual R1040 at the beginning of September as well as August and the months before that. We do not have a debit order as it has happened way to often, that we have been debited for amounts that are above what was agreed to on our pricelock package. An agreed to amount of R959 plus R79 per month is paid. We were initially double billed for 4 months from November 2017 which was credited bar fro. Around R500 that we are still fighting, 2 years later! But this month although we have paid at the beginning of the month we have been disconnected three times. The first time we were apologised to as it was disconnected in error and it was immediately restored. The second time we were told we had been billed extra by pricelock in error, we were apologised too and reconnected. The third time when I phoned in we were told we were outstanding R900. I checked my last September statement and it says we are outstanding R400 (balance brought over form our needed credit in November 2017) so where does R900 come from? Then we were told again that we had been overcharged and they are extremely sorry for the ill inconvenience. They couldn't reconnect us until they had escalated the problem to price lock. It would take 24hours. Well 24hours has come and gone. Still not connected! Are we going to be credited for the time we have been unconnected in dstv error? I seriously thing it is time to say goodbye to dstv although I have been a loyal customer for 22 years!!