PA
Peter A

1 reviews | Active since Apr 2020

16 Apr 2024, 14:21

Shocking DSTV / Multischoice Service

DSTV has become a joke and I'm not surprised they face the challenges they do today. After nearly thirty years of being a subscriber I am ready to cancel. A call to their call centre is met with utter incompetence and a total unwillingness to assist. Using the website CHAT is equally as pointless and leaves one wanting to knock their head against a wall, an action that would make more sense. The level of incompetence is just as poor. Going to Facebook gets you a polite request to use WhatsApp and this is where it gets even better. You invest your time explaining the issue to someone on the other end of the chat only to have them end the chat prematurely when they have had enough of trying to bamboozle you with utter nonsense. Of all the platforms don't wate your time with WhatsApp. In short there is a clear indication that these agents have not been afforded the correct training, SHAME ON YOU DSTV / Multichoice as the vast array of nonsense I was provided left me thinking I was been punked. In short, I give up and possibly that is the intention from DSTV, that way they don't need to acknowledge their fault and make the correction.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply16 Apr 2024, 14:39
Official
Hi Peter, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,