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elsie C

1 reviews | Active since Oct 2015

11 Dec 2016, 18:01

shocking deal

<p>we had duel tv for many years but since they will not repair it any more we looked to the special they offer on tv we phoned and they were so helpfull I still have the recording on my phone where I asked 3 times "will we be able to watch different stations on different tv sets" and it was confirm everytime but what a nightmare it cost us additional R2349 ( for one amount we did not even received a legal receipt) and add the deal over 2 years then this is costing R25 125 needless to say after all the confusion because not two people say the same thing it is installed and we will have to pay. the first tecnician came made a few calls and tell us to rather keep the duel decoder as we have it I AM SO SORRY I DID NOT LISTEN TO HIM please people watch out for these deals</p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Dec 2016, 08:15
Official

Dear Elsie

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Dec 2016, 17:36
Official

Dear Elsie

We sorry to hear that you're not enjoying the benefits of having an Explora's.

As per our telephone conversation. We have referred your query to our technical department for further assistance.

Kindly expect a call directly from them as soon as possible.

Regards

Elna

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Dec 2016, 11:59
Official

Dear Elsie

We tried contacting you today at 11:46 to no avail. Let us know if you still experiencing blank screens.

We await your response.

Regards

Elna

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply14 Dec 2016, 13:31
Official

Dear Elsie

Reference made to our telephone conversation your problem has been resolved.

Thank you for your patience while we were resolving your query.

Regards

Elna

Best regards,