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AB
Anja B

1 reviews | Active since Jun 2019

02 Sept 2020, 12:49

Shocking Customer Service from Multichoice!!!

Shocking Customer service!!! Pd showmax account suddenly stopped working, Even their consultants couldnt fix it, used all my airtime to phone them over and over again. Once fixed i suddenly own a extra decoder which i most certainly dont and i was charged for it and the funds deducted even though their consultants assured me all was a mistake and corrected. After several emails this morning, which they have read, no one has phoned me back as requested . They deducted my installment almost double the amount that reflects as the installment amount on their app, i want my money back!!! Asked that the manager phone me, they read the emails, just dont reply, shocking, shocking, shocking and this after premium subscribers pay almost R 1000 per month for re-runs!!!!

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Sept 2020, 12:53
Official
Hi Anja, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Sept 2020, 16:53
Official
Hi Anja,
 
I refer to our telephonic conversation. 
 
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
 
Please be advised that we in a process of fast-tracking your refund. 
 
We will keep you updated during this process.  
 
Kind regards 
DStv: Hello Peter Team

Best regards,

AB
Anja B's update04 Sept 2020, 08:11
Reviewer Update
Hallo Multichoice, i refer to your statement of fast-tracking my refund - i have received 2 phonecalls in this regard but after 2 days, still no refund!!!!!!!!!!!!!!!!!!!!!

Yet another empty promise and absolutely shocking customer service!!!!

I need my funds in my account asap!!!!!
AB
Anja B's update04 Sept 2020, 15:27
Reviewer Update
Phoned Multichoice AGAIN this morning. the consultant ensured me the 2nd approval was released and the funds should be available in my account by 3 o clock today.

Just phoned again, 03:24. This consultant stated that the 2nd approval was not released as yet!!

I am at all odds, this keeps getting worse and worse!!! Everyone apologizes for the poor service but does nothing to fix it!!!!! Going from bad to worse!!


AB
Anja B's update07 Sept 2020, 08:15
Reviewer Update
THE SAGA CONTINUES - STILL NO REFUND EVEN THOUGH I RECEIVED WRITTEN CONFIRMATION OF PAYMENT 3 DAYS AGO!!

ALL I RECEIVE IS APOLOGIES BUT NO SERVICE OR ACTION!!