Shocking customer service!

I am absolutely livid. I phoned three times yesterday to get my access package reconnected. The first person said they couldn't do it, as I was on a premium package that was disconnected. The second person said they could do it, and all I had to was pay the connection fee plus the month's R99 fee and pay a total of R117.10, which I did. Still not connected. I phoned for a third time, eventually asked to speak to the supervisor, who apologised and said he would do it for me. After an hour on the phone with him, the phone cut off, and surprise surprise, I still cannot access DSTV. The second lady I spoke to had told me that actually I had paid for an add on (which was for mobile streaming on my phone) and still had to pay the premium streaming fee. Does anyone there know what's actually going on??? Why can I not just get my R99 a month activated????? This is why you are losing customers!!!