Shocking customer service agents!!

I was chatting on the WhatsApp Live chat with an agent by the name of Lonwabo who blatantly refused to give me the surname and told me straight that the surname is none of my business.

I asked her to please explain in detail how to reinstate my showmax and she asked me, "what is it that I don't understand as my texts are clear, read them again carefully"

This agent was extremely rude and dismissive!!!

Is this how Dstv agents are trained to speak to people? Is this how your Head of Customer Experience trains you to handle customer queries? ITS SHOCKING!!