Shocking customer service, again

This is what I posted, last week. Someone called from the call centre, said they would sort it out and call me back. I have heard nothing from them!

I would like to understand how a date cant be changed for holiday viewing to be switched back to residential. I made a mistake by 1 day - it was only 3 hours between telling DSTV of a switch over date, to telling then I had made a mistake by a day! I cant believe that it cant be changed. Or its just too much trouble to actually change it! I initially asked for 11th Jan. Then checked my diary and saw i should have asked for the 10th.

IF you call me back, which I seriously doubt you will, please listen to the recorded conversation and then come back to me.