Shocking Customer Service

DSTV Must be the worst with customer service. On the 19th April 2024 there was an error code, I phoned DSTV that afternoon to be told that I need to call my installer, which I did and he said that this is a problem with DSTV and they need to sort it out. I phoned DSTV on the 20th April 2024 to spend 1 hour and 28 minutes for them not to resolve the issue!! We could only get the primary decoder working and not the other 2! We tried to phone again on Saturday morning (27th April 2024) to be cut off, then to phone again to hold on for 28 minutes "while she got her supervisor" for us to drop the call. These calls are going to cost more than the monthly subscription!!! The call that was dropped they did phone me back, I couldn't hear her and she said she would phone me back - still waiting??? This is the second time customer services has said they will phone me back and yet they don't!!!

They 3 decoders I have are less than 2 months old, this is DSTV's equipment, I am paying a monthly subscription, I have been a DSTV customer for about 30 years, and yet when there's a problem, I need to contact my installer which costs money every time, and yet DSTV doesn't care!

It's no wonder there are so many people that have cancelled their DSTV subscription, I think it's about time I cancel mine too!