Shocking Customer Service

<p>A family member's husband passed away last week and my wife and I decided to reinstate her DSTV subscription, which was cancelled a number of months ago. She stays alone and we thought that having something to watch on TV would help her cope with the long lonely nights she now has to face. The ask was pretty simple. Transfer her old disconnected SIM card to our account. This seems to be impossible for DSTV to accomplish. The easiest way for us to help her seems to be for us to purchase a brand new decoder and SIM card. This is a subscription service. For a digital organisation the inability to service this type of request, without completing completing paperwork and visiting branches or purchasing new equpment, is beyond embaressing. Thank goodness competition is entering the market. I currently pay for 3 DSTV subscriptions, this would have been the fourth, and my days as a DSTV customer are definitely numbered.</p>