SHOCKING CUSTOMER SERVICE

On 26th Jan, I paid my DSTV acc via EFT. On or around 3rd Feb, my acc was suspended, I called in and was told to send proof of payment which I did. This occurred again on 2 more occasions, suspension, call and sending of proof of payment. Unbeknown to me, when they activated my account on the 3rd instance, they activated the full package (not requested by me) and I was unaware.<br> <br> I received another invoice end of Feb for full package. I called and disputed this. I was told they could not rectify my invoice without listening to the call recordings to see if I had requested the upgrade and would call me back. Still no call. 2 weeks later I received another account with no change. I called again and went through the exact same conversation with another consultant and was told the exact same thing.<br> <br> Once again, I have still not received a call or a corrected invoice and still no DSTV for March. I`m astounded by the LACK of quality assurance, the shocking service and laughable escalation process. DSTV, if you are wondering why customers will not transfer to debit order, it`s because your accounts department is a circus and sorting anything out is next to impossible.