Shocking Customer Service

On Sunday 01 October 2023 at around 1000, I called the DStv call centre to enquire about reactivating my subscription but for streaming only and not to use any of the 3 decoders I own which are collecting dust as I had stopped being a subscriber after ITv and BBC were withdrawn from the South African offering. The consultant said to log onto my account and pay R314.97 as there was a credit on my account. After paying, I went back onto my account and noticed that DStv now wanted R1078, which after paying R314.97 meant I would be paying R1392.97 so I called them again and was then told to pay the balance of R484.03 and to create a new account and that they would transfer the debit card payments from the old account to the new account. The first amount of R314.97 was transferred with no issue and the R484.03 was "escalated". I wasted 6 hours on Sunday communicating with many different consultants. They could see the credits but insisted I send PDF proof of payments. When one pays online with a debit card there is no such thing as PDF proof of payments. I sent them screenshots of the transactions with the references. They refuse to activate my service and also refuse to refund me. Do consultants realise that their salaries are being paid by subscribers? If I ran my business the way they manage subscribers & subscriptions, I would be declared bankrupt.