1 reviews | Active since Nov 2019
Shocking customer service
I phone the call centre to help me to activate my Streaming service. I am. premium package holder therefore qualified for the service. The lady that helped me was interested in the beginning to assist me but after 40 min she started to lose interest and put me on hold for long periods. Clearly that was just for show and did not contribute with any solution asking me the same question over and over again. Then she made a brilliant tactical move , she refer me to the CHAT functionality and told me to take the option that I must be helped by an agent. The agent starts chatting with me asking what my he can assist me with and I had to start all over again. I explained that I need my streaming service to be activated. The reply was I can not understand your request. I stated again my plain and simple request and again he said he cannot understand my request and therefore will close my call. Brilliant move, through that both agents have no blemish on their stats and I still have no service. I can understand why multi choice is bleeding customers because their customer service is shocking , why must I continue to be a customer of Multi choice Thanks
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for your reply.
Unfortunately I could not take the call, I was in a meeting, normal day job activity.
I would have appreciated more effort to get hold of me even a response by indicating a time that will be convenient to talk. That will indicate a willingness to provide great customer service.
Further more on the point that my streaming service has been activated, that is great but what can not understand is why my ex wife email address is still valide, I have requested and confirmed at the beginning of the call each time the correct email address, why is this not been changed
Your unwilling customer
Charl
Thank you for your reply.
Unfortunately I could not take the call, I was in a meeting, normal day job activity.
I would have appreciated more effort to get hold of me even a response by indicating a time that will be convenient to talk. That will indicate a willingness to provide great customer service.
Further more on the point that my streaming service has been activated, that is great but what can not understand is why my ex wife email address is still valide, I have requested and confirmed at the beginning of the call each time the correct email address, why is this not been changed
Your unwilling customer
Charl