Shocking customer service!!!

On the 22nd of October we received a phone call from DStv offering the compact plus package at a discounted price of R460 and that if we paid in the next two days they will activate our account and change our package from the premium package to the compact plus package for the month of November. We paid on the same day, 22nd of October. In is now the 4th of November my package has not been changed from the premium to the compact plus and according to the consultant I spoke to, the payment has not been allocated as yet and it was paid nearly 2 weeks ago! I have spoken to several consultants and DStv care on Twitter and they keep telling me that they Wil change the package, allocate the payment and activate the account This is now the 4th day that I have paid for services I did not receive!