kB
kathleen B
1 reviews | Active since Apr 2015
18 Aug 2018, 16:51
shocking customer service
I have now for more than 2 weeks been trying to rent a movie. The "PayU can not be loaded"....DSTV is fully aware of this , I have spoken to 4 consultants. They are all hopeless. Firstly not knowing about the problem...seriously how bad is it over there...secondly the eventually respond with " we are working on it"...seriously how bad is your IT dept's s**** (lack of)...Netflix is looking like best bet...DSTV clearly doesn't want or need customers...good luck with that. They don't offer renting on account, a free movie...nada..nothing...shame on you DSTV
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
19 Aug 2018, 08:56Dear Kathleen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply19 Aug 2018, 08:56
Official
Dear Kathleen
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Aug 2018, 11:16Good day Kathleen
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic correspondence regarding your Box Office concerns, we advised that out technician is working on the problem for a urgent resolution.
As agreed, we have credited your Box office account with one fee movie.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply21 Aug 2018, 11:16
Official
Good day Kathleen
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic correspondence regarding your Box Office concerns, we advised that out technician is working on the problem for a urgent resolution.
As agreed, we have credited your Box office account with one fee movie.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,