SM
Sihle M
1 reviews | Active since May 2017
18 Mar 2018, 08:41
Shocking customer service
I just called dtsv customer care line with a E50-32 Error code, first time I spoke to one lady and she dropped the call in the middle of the conversation, I called again this time Zanele picked up, the attitude she gave me sounded irritated and all I wanted was the service didn't give her any problems half way through she also dropped the call I thought when people said DSTV Customer Care is terrible they were joking trust me guys it ain't no joke. I gave the same experience all the time when I call them I don't think CC is a their top of the list yet we paying customers all be it to watch the same programmes over and over agsin.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
18 Mar 2018, 12:14Dear Sihle Mngoma
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Mar 2018, 12:14
Official
Dear Sihle Mngoma
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
19 Mar 2018, 10:49Dear Sihle Mngoma
Multichoice appreciates the feedback both positive and negative from our customers.
We do apologise for any misunderstanding between yourself and our call centre representatives.
It is unfortunate that due to the language barrier you experienced frustration and dissatisfaction.
Multichoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please advise us if your query has been resolved. If not please find below steps to resolve E-50 error.
Please be advised that the cause for an E-50 error message it’s because services are on an incorrect package. Please do the following to get to the correct package.
1. Press the "Shift and TV" button.
2. If the problem is not resolved Press the "TV" button and select "Dstv".
3. If the problem is still persisting
Should it still not be resolved you can also reset your decoder by following bellow steps:
· Press Menu button
· Then Advanced Options
· Then Dish Installation
· Pin 9949
· Reset All to Factory defaults
We apologise for the inconvenience caused in this regard
Kind regards
Boitumelo
Best regards,
DStv (MultiChoice)'s reply19 Mar 2018, 10:49
Official
Dear Sihle Mngoma
Multichoice appreciates the feedback both positive and negative from our customers.
We do apologise for any misunderstanding between yourself and our call centre representatives.
It is unfortunate that due to the language barrier you experienced frustration and dissatisfaction.
Multichoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please advise us if your query has been resolved. If not please find below steps to resolve E-50 error.
Please be advised that the cause for an E-50 error message it’s because services are on an incorrect package. Please do the following to get to the correct package.
1. Press the "Shift and TV" button.
2. If the problem is not resolved Press the "TV" button and select "Dstv".
3. If the problem is still persisting
Should it still not be resolved you can also reset your decoder by following bellow steps:
· Press Menu button
· Then Advanced Options
· Then Dish Installation
· Pin 9949
· Reset All to Factory defaults
We apologise for the inconvenience caused in this regard
Kind regards
Boitumelo
Best regards,