AT
Anton T
1 reviews | Active since Jul 2011
20 Jul 2015, 16:05
Shocking customer experience
i wanted to upgrade my service to the premium bouquet over the weekend and it turned out to be such a night mare! First there was the call center that kept me on the phone forever and after talking to the 4th consultant i gave up, that was after being on the phone for over an hour! I went in the next day to Multichoice Durban and was helped by Sizwe who after a long struggle manage to get my services restored. Today for some reason i cannot access dstv mobile. Is there anyone who can assist to get all my services working?
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Jul 2015, 10:07Hello taljaarda,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your mobile service are active .Should you still be experiencing any problems please refer your concerns to www.dstvnow.co.za for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your mobile service are active .Should you still be experiencing any problems please refer your concerns to www.dstvnow.co.za for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply21 Jul 2015, 10:07
Official
Hello taljaarda,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your mobile service are active .Should you still be experiencing any problems please refer your concerns to www.dstvnow.co.za for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records your mobile service are active .Should you still be experiencing any problems please refer your concerns to www.dstvnow.co.za for urgent assistance.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,