CD
CECELIA D
1 reviews | Active since Dec 2012
06 Nov 2019, 16:56
SHOCKING CUSTOMER CARE SERVICE
Somehow your website does not inform us of an email address for complaints. Your call centre is shocking as follows:
I need the email address to your customer complaints number as I have a complaint as I was left waiting for a Team Leader to help me of 12 minutes only to be then cut off by the agent. I did not take her name. The call was from 11.58 to 12.10 today. This is SHOCKING SERVICE and we pay a lot of money for DSTV therefore should not be treated in this manner.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
14 Nov 2019, 12:31 Dear Cecelia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
DStv (MultiChoice)'s reply14 Nov 2019, 12:31
Official
Dear Cecelia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team