1 reviews | Active since Jan 2016
Shocking client service
In February 2015 I paid my account upfront for an entire year. This term ended on the 15th of February 2016.<br> In January I set up my debit order on the DSTV website. At the beginning of February my DSTV was disconnected. I spoke to two consultants to set up my debit order AGAIN. My DSTV has been disconnected 3 times since then. I have spoken to numerous consultants and have to pay a reconnections fee now due to a consultant being unable to do his job. <br> To top it all a manager told me today that one cannot set up a debit order on the website, even though there is a link to it on the website. She had to check on the website herself before she believed about setting up a debit order on the website. Ridiculous!!!!! <br> This is absolutely unacceptable service from a service provider!!<br>
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm that your payment amount of R466.00 does reflect on your account and your DStv Premium service is active. Please be advised that there is Absa banking details on your account, kindly let us know if you have managed to set up your debit order. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm that your payment amount of R466.00 does reflect on your account and your DStv Premium service is active. Please be advised that there is Absa banking details on your account, kindly let us know if you have managed to set up your debit order. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,