Shocking Breach of Contract and Appalling Customer Service

I'm writing to express my extreme disappointment and frustration with DStv's recent handling of my account. Despite being a loyal customer for 8 years with a perfect payment record, my services were suddenly disconnected without notice.

Your team had explicitly assured me that the recent decoder upgrade would not affect my services, and any prorata fees would be debited on my scheduled debit order date. However, I was left with disconnected services and a bogus "balance brought forward" claim.

The customer service agent Maphuthi Mashalane I chatted with was unhelpful and unclear. I'm still awaiting a call from a supervisor to resolve this matter.

*Beware* DStv's promises and assurances mean nothing. Loyalty is not valued, and contract terms are disregarded. Unacceptable!

*Update:* I hope DStv takes my review seriously and takes immediate action to rectify this situation.

Regards Sibongile Thenjekwayo