SHOCKING and HIGHLY ***********

On the 4th of May (after being in several unpleasant experiences with consultants from the 14th of April) I very diligently (As requested by Multichoice on their site) sent an email together with ALL supporting documentation to back my claim to the customer complaints email address. In this same email I raised several queries and specifically requested that someone get back to me. One of the queries was pertaining to payment of the account. Simultaneously I had been in contact with an employee regarding the debit order of my account and confirmed in writing that I give permission for the debit order to run off my account. Yesterday I received an email from the same consultant claiming that he had not received approval from me as yet. <br> <br> Like any good ticketing/automated system I received an email confirming receipt of my query and that someone was working on it, today the 12th of May and I have still not heard anything back from them.<br> <br> I have now logged a second complaint and again attached ALL supporting documentation, including my latest frustration around the debit ordering of my account... I wonder if I will get any joy this time!!!!