shocking and disappointing customer care from Multichoice

Hi 1st of all I would like to say I am disappointed in the manner I am being treated by a company that I have supported for a very long time

Yesterday I came home to have a nice quiet Friday evening to find my DSTV services were disconnected and as I was confused as to why this was happening i then called dstv and spoke to Zakhona ref number ***6-i209 who advised me this was due to a reversal that was made in June, I then explained to her that an eft payment was made on the 24th of June with an amount of R1607.90 she than acknowledged the payment and adv i am due for next payment on the 25th of July and she also does not understand why my service was stopped, she placed me on hold and came back and apologized for the discrepancy and told me this was a system error and it is being resolved and I should be connected in less than an hour. i waited for an hour and service was still stopped I then called again and this time i spoke to Phiwokuhle - ***6-i210 who basically said the same thing to me and promised me a manager will call and explain what went wrong, the manager never called and the system was still stopped i called for the 3 rd time and the consultant I spoke to did not know whether she was coming or going and gave me a lousy explanation and said I should hold while she speaks to her manager ...i held on for 40 min until I gave up and cut the call which was the plan i presume.

My services are still inactive and they have ruined the weekend family time for me and my family and we have limited time to be together

there are no words to comprehend the level of disgust and anger I feel at this moment

Someone please look into this and make sure the responsible for this service failure are held accountable for their actions