Shocking Administration from DSTV

We registered online for a DSTV streaming package on 30 July 2021. A payment was made via debit card on the DSTV system. This resulted in the money being reserved in the bank account until DSTV finally collected the money on 5th August. Account was still not activated despite proof of payment being sent on 5 August and numerous phone calls where we were expected to hold on forever and then eventually cut off. DSTV now claim they cannot find the payment and when asked to speak to a manager we do not get put through, but instead get told they will phone us. In the 7 days since payment was made, we have not received one return call from DSTV. Therefore we have been left with the monies been taken, but no services provided. Shocking service from this company.